FAQs

What areas do you deliver to?

Our Christmas wreaths, lights and Christmas gift wrap packages can be delivered anywhere in Australia that Australia Post will deliver to.

Our Christmas Trees and Decorations/Decorating and Gift Wrapping Services are only available to metropolitan areas of Melbourne and Geelong, Victoria. We may consider travelling to other areas within Victoria (additional charges will apply), please contact us on contact@thehappychristmasco.com.au or 1300 325 173 to discuss your requirements.

How much is delivery?

Delivery is free for all of our products. We delivery during business hours Monday - Friday. Or we can deliver our Christmas trees and provide Christmas decoration and gift wrapping services on a Saturday for an additional $39.

How can I pay for my order?

We use PayPal Express which enables you to pay via Mastercard, Visa and American Express. We also accept direct deposit. We require payment in full prior to delivery.

If you pay via Direct Deposit, the funds must clear a minimum of 3 working days prior to your scheduled delivery or appointment date. If payment is not received within this timeframe and the order has not been rescheduled, your order will be cancelled.

How long can I hire your Christmas Trees and Decorations?

The hire cost is for the entire Christmas or 'Christmas in July' hire period. For the Christmas hire period, we start delivering our Artificial Christmas Trees and Decorations in November, and our Living Christmas Trees from 1st December, until just before Christmas, or until sold out. All hired trees and Decorations will be collected on a date scheduled in the New Year.

We also hire for 'Christmas in July'.

Living Trees can only be hired for one month to minimise stress on the tree.

How long does it take you to set up and decorate a Christmas tree?

It depends on the size of the Christmas tree. We will give you an indication of the time it will take when we confirm your delivery. To set up an artificial Christmas tree will likely take around 40 minutes for a smaller Christmas tree, up to 90 minutes for a larger Christmas tree. Decorating a tree can take 1-2 hours depending on the size.

Do I need to be there for a Christmas tree to be delivered?

If you have somewhere safe and secure for us to leave a Living (real) Christmas tree you don’t need to be home. You will need to be able to safely carry the Christmas tree to its position yourself. The Christmas trees can be quite heavy and can irritate the skin when being carried, so we recommend you have two people available to carry the tree and they wear clothing that protects their skin.

Artificial and decorated Christmas trees can’t be moved once they have been set-up, so we will need access to the place in which they are being set-up when they are delivered.

Who will set up and decorate the Christmas trees?

We have trained, uniformed staff to do this for you. There will be one or two people depending on the size of the Christmas tree. If you are having a Living (real) Christmas Tree decorated, the tree may arrive before the decorator and decorations. We will discuss the details with you when we book your appointment.

I placed an order and now I want to make a change. How do I do this?

Please refer to our Returns, Cancellations and Changes Policy for your specific situation.

How much time and effort does it take to look after a living (real) Christmas tree?

It will take around 5 minutes every 1-2 days to care for the Living Christmas tree. You will need to check the watering device and fill it with water and sweep/vacuum up an needles that have dropped on the ground.

I have hired a Christmas tree and I love it so much can I keep it?

Yes, if it is an artificial Christmas tree or a Christmas Star tree. You can simply pay us the difference between the hire and buy cost. We don't sell Norfolk Spruce or Blue Cedar variety Christmas trees because they are very hard to come by in Australia.

What if the Living Christmas tree dies?

We provide the watering device to make it as easy as possible to keep the tree alive. If the tree does die from neglect then you will need to pay the full retail price of the Christmas tree. The retail price of the tree depends on the variety and size.

Can I have lights on my Christmas tree?

Yes you can. We can install your Christmas lights, or you can buy them from us. We don’t hire lights out for safety reasons. If you have purchased lights from us to go on your Christmas tree then we will bring them when the Christmas tree is delivered. If you purchase them separately from a hire or Christmas decoration service, then they will be mailed to you.