When will you be setting up Christmas trees?

Read more about our specific dates for 2023 Christmas orders here.

What's special about your decorated Christmas trees?

Our Christmas tree and Christmas decoration collections are curated by our Creative Director, owner and Interior Designer, Meredith Lee. This means you can be assured our trees look stunning and are beautifully coordinated.

What areas do you deliver to?

Our Christmas Trees and Decorations and Christmas Decorating services are available to metropolitan areas of Melbourne, Mornington Peninsula and Geelong, Victoria. We may consider travelling to other areas within Victoria (additional charges will apply), please contact us on contact@thehappychristmasco.com.au or 1300 325 173 to discuss your requirements.

How do I book my Christmas tree?

It’s easy to hire one of our beautiful Decorated Christmas trees! Just follow the steps below, and we’ll get everything organised, so you don’t need to lift a finger!

  1. Decide whether you want a real or artificial Christmas tree
  2. Choose the style of your Christmas decorations
  3. Choose the height of your Christmas tree
  4. Add any extra items like wreaths and garlands to your order
  5. Order and pay online, OR email/phone us and we will send you an invoice
  6. We will contact you to book in a date for set up and pick up
  7. When it’s closer to your set up date we will confirm an arrival time

If there is anything you’d like to customise or have questions about, just send us an email or give us a call. We’d love to help!

How long can I hire your Christmas Trees and Decorations?

The maximum Period of Hire is 8 consecutive weeks. We can provide hire at any time of the year by agreement, including for Christmas in July. During the Christmas period (November - January) we require all our Christmas trees and decorations to be collected by 15th January or the previous business day if that is a weekend. The hire period will be reduced accordingly. For example of your Christmas tree is delivered on 10th December, then the maximum date you can hire until is 15th January.

Read more about our specific dates for 2023 Christmas orders here.

How can I pay for my order?

We use PayPal Express which enables you to pay via Mastercard, Visa and American Express. We also accept direct deposit and can send you an invoice for payment. We require payment in full prior to delivery.

If you pay via Direct Deposit, the funds must clear a minimum of 3 working days prior to your scheduled delivery or appointment date. If payment is not received within this timeframe and the order has not been rescheduled, your order will be cancelled.

What floor space is required for a Christmas tree?


198cm (6.5ft) 

228cm (7.5ft)

259cm (8.5ft)

305cm (10ft)

366cm (12ft)

426cm (14ft)

Floor Space Needed







How much is delivery?

Delivery is free for all of our products over $200. We deliver during business hours Monday - Friday. Delivery on a Saturday between 9am - 5pm is $99. For delivery outside these hours please contact us for a quote.

How long does it take to set up and decorate a Christmas tree?

It depends on the size of the Christmas tree. We'll give you an indication of the time it will take when we confirm your delivery. As a guide, Christmas tree under 2m will generally take around 60 - 75 minutes. A 3m tree will take around 2.5hrs.

Do I need to be there for a Christmas tree to be delivered?

Artificial and real decorated Christmas trees can’t be moved once they have been set-up, so we will need guidance and access to the place in which they are being set-up when they are delivered or prior to us arriving on site. As long as we have access to the site and information of where to install the Christmas tree or decorations, you don't need to be there.

Who will set up and decorate the Christmas trees?

We have trained, uniformed staff to do this for you. The team of decorators will vary depending on the size of the project. We will discuss the details with you when we book your appointment.

I placed an order and now I want to make a change. How do I do this?

Please email us on contact@thehappychristmasco.com.au or call us on 1300 325 173. Also refer to our Returns and Cancellations Policy to see what timelines/ additional fees may apply to your specific situation.

How much time and effort does it take to look after a real Christmas tree?

Real trees are thirsty. You will need to top up the water to the base once a day and sweep/vacuum up any pine needles that may drop.

How long will a real Christmas tree last?

We provide fresh, quality real chopped pine Christmas trees. We'll fill the base with water when we set up the Christmas tree for you. Like a vase of flowers, the time it will look fresh depends on where it is placed and if the water is kept topped up. We recommend a position away from sunlight that is kept cool and water kept topped up to keep the tree as fresh for as long as possible. 

Can I have lights on my Christmas tree?

Yes. We can install your Christmas lights, or you can buy them from us. We don’t hire lights out for safety reasons. If you have purchased lights from us to go on your Christmas tree then we will bring them when the Christmas tree is delivered. 

Can you set up and professionally decorate my own Christmas tree?

Yes. Our professional Christmas decorators are able to set up any artificial Christmas tree and professionally decorate it using your own decorations. Please contact us to discuss your Christmas decorating requirements.

What is the largest Christmas tree you provide?

The largest Christmas tree we currently hire and set up is 4.3m (14ft). It is a stunning large Christmas tree that will make an impact in large Commercial spaces.

Can you provide Christmas decoration packages for retail and corporate offices?

Yes! We love to create commercial Christmas display solutions, large Christmas tree and decoration displays for shops and retail, office Christmas tree hire and decorations for your workplace and we can decorate for Christmas events and parties.  We take care of everything from planning to setup and pickup.