Returns, Changes and Cancellations
1. Big and Bulky Goods (Christmas Trees, Christmas Decorations, Christmas Gift Wrapping)
Cancelling your order
You can cancel your order without charge provided we receive written notice by midday 12 pm a minimum of two business days before your specified delivery date. If you cancel after this time, but before delivery, we will charge a $39 cancellation fee for costs incurred in the provision and cancellation of your order. If you cancel your order after delivery we will retain the full cost of your hire.
Changing your order before delivery
You may change the delivery date, or alter the specifications of your order provided we have notice by midday 12.00 pm a minimum of two business days before your specified delivery date. Changes to your order after this time but before delivery will incur a charge of $39.
Changing your order after delivery
If you wish to change your order after delivery we will charge a redelivery fee of $59 for undecorated trees or decorations, and $89 for decorated Christmas trees that have not yet been decorated. If the tree has been partially or completely decorated we will charge a fee of $129 for changing the decoration theme only. If the Christmas tree has been partially or completely decorated and the tree size or type needs to be changed, then we will consider this to be a cancellation of your original order and retain the full cost of the hire and charge you the full cost of any new order that you place. The maximum fee that will be charged is the forfeit of the original cost of hire. Changes to the tree size and decoration theme will be made as soon as practical after notification of the changes required. We cannot guarantee that the changes will happen on the same day.
2. All other Items (Goods)
Cancelling and changing your order
No cancellations or changes to orders will be accepted, and the goods will be delivered to the stated delivery address. You should carefully check that your order is accurate before you submit it to us.
We don't accept returns for a change of mind. We accept returns in accordance with Australian Consumer Law. Please contact us on firstname.lastname@example.org or 1300 325 173 if you would like to return an item.